Frequently Asked Questions
Orders are generally dispatched on the same day of the order being placed, when items are in stock. Your location will then determine courier delivery ETA's. Our extensive range of couriers will then send your order to you in the shortest possible time.
2. How can I pay for my order?
At this stage, the only way to pay for an order over the internet is by charging an order to your account. Should you wish to set up a trading account with Ausmedic Australia or pay by an alternate method, please call our Customer Service Team on 1800 245 169.
3. Where do I send returns back to?
Please contact our customer service team on 1800 245 169 to arrange any returns.
We value your ongoing business and are happy to receive goods back under certain conditions.
Our Customer Service Team must be advised of any damaged, incorrect or short supplied goods within 7 business days from date of invoice. Our Customer Service Team will advise how to return these goods to us. You may return unsuitable goods within 30 days of invoice where the item is saleable, undamaged and is in it's original, undamaged, packaging. You will need to pay for the return of these goods. We are unable to credit any items until they are received at our office. You must make appropriate arrangements to ensure the goods are delivered to us. A credit will not be allocated to your account until we receive and check the goods upon being returned.4. Delivery & Freight
Delivery and freight charges will vary for each order. You will receive an email at the time of dispatch, which will advise you of your freight charges.
Should you have any queries regarding the cost of your freight please contact our Customer Service team on 1800 245 169.
5. How can I track my orders?
Please contact our customer service team on 1800 245 169 to track any purchase orders.
6. How can I check if a product is in stock?
To find out if a product is in stock, please contact our customer service team on 1800 245 169 and quote the product code as seen on website. They will happily advise you of stock availability.
7. How do I organise to have something repaired?
Should you require a service for any products from Ausmedic Australia, please contact our Customer Service Team on 1800 245 169 to arrange a time for your goods to be serviced. You can also download the service request form and fax it back to 1800 245 168.
Please note that we intend to service all equipment as soon as possible. However we will need your help to prioritise your service requirements. In extremely urgent cases we may have to make special arrangements and reserve the right to charge accordingly. We will endeavour to return your item to you within three weeks and will call you with updates.
Where products are being returned to Ausmedic for service, it is the customers responsibility to ensure that the product is packaged safely with a copy of a service request form enclosed. We do not accept liability for any damage/loss that occurs whilst products are in transit.
Our preferred method of freight is by Star Track Express and Fastway Couriers. We have contracted rates that are quite competitive and are able to request Star Track Express and Fastway Couriers pick up your item and deliver to us. We will also return your item via Star Track Express and Fastway Couriers. We are able to track your item when in transit and ensure a timely return to you.. Please advise us if you wish to use Star Track Express and Fastway Couriers service and we will arrange a pick up for you. You may be charged this cost at the completion of the service. The minimum charge for this will be $20.
While the warranty for Metron products is not return to base we will cover freight charges if your unit requires a service in the first three months after purchase.
8. How do I set up an account?
To set up an account with Ausmedic Australia, please call our customer service team on 1800 245 169.